Frequently Asked Questions
General FAQs
Spencer Test Entry
Testing 10/2/2019 FAQ Entry
How do I contact the Hawaiiana property manager or accountant for my property? (confirm)
For up-to-date contact information for your Management Executive, On-Site Manager or Accountant, start here.
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I am interested in employment with Hawaiiana. How do I apply? (confirm)
Qualified applicants with experience in property management, accounting, administration or related fields are encouraged to send their resumes to our Human Resources Department at employment@hmcmgt.com. (confirm)
For Residents
How do I change my mailing and/or billing address? (confirm)
To assure utmost security, Hawaiiana accepts changes of address only by the owner of record. Click here to fill out a Change of Address form online. Signed requests can be faxed to 593-6333 or sent by U.S. mail to:
Hawaiiana Management Company, Ltd. 711 Kapiolani Blvd., Suite 700 Honolulu, HI 96813 ATTN: ADDRESS CHANGE Email: paymentinquiry@hmcmgt.com
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How do I record a name change, or correct the spelling of my name on my bills and correspondence? (confirm)
A Hawaiiana Accounting Specialists can assist you with this request. Please call or email an Accounting Specialist at (808) 593-**** or paymentinquiry@hmcmgt.com.
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What are the ways I can pay my monthly maintenance fee? (confirm)
For details on the various payment options, please click here.
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I've lost (or did not receive) my payment coupons. What should I do? (confirm)
Please click HERE to complete an online Coupon Request form. You may also contact a Hawaiiana Accounting Specialist (808) 593-1234 Please have your account number and billing address available when you call to make your request.
Please note: If you did not receive your coupons because your mailing address is incorrect, please also fill out and sign a Change of Address form.
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Can I set up recurring maintenance fee payments from my credit or debit card? (confirm)
Click here for a complete brochure describing SurePay. Click here to complete an online SurePay application form. You may also print the informational PDF, which includes a mail-in or faxable sign-up form.
How do I sign up for SurePay, automated maintenance fee deductions? (confirm)
Click here to complete an online SurePay application form. Click HERE for a complete brochure describing SurePay. You may also print this form for a mail-in or faxable form sign-up form. (confirm)
How do I change or update my bank account or other SurePay automated deduction information? (confirm)
To make changes in your SurePay account, a new form must be completed with current information and your signature. Click here to complete an online SurePay application form. To download a brochure which contains the appropriate mail-in or faxable form, click HERE.
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How do I cancel my SurePay automated deduction? (confirm)
Please click here for an online SurePay Cancellation form. To download a mail-in or faxable SurePay Cancellation form, click HERE. (confirm)